Artemis Human Capital are recruiting for an Operations/ Branch Manager on behalf of a local leading utilities firm in Belfast. They specialise in both domestic and commercial sectors, providing a wide range of services. With a commitment to quality, reliability, and customer satisfaction they have established themselves as a trusted service provider in the region. Role Overview: We are seeking a proactive and experienced Operations/ Branch Manager to oversee and enhance the operational efficiency of their service delivery. This pivotal role involves leading a dynamic team, managing resources, and ensuring the seamless execution of projects while maintaining high standards of safety, quality, and customer satisfaction. Key Responsibilities: Operational Leadership: Provide strategic direction and leadership to the operations team, ensuring alignment with company objectives. Develop and implement efficient operational processes to enhance productivity and service quality. Monitor and analyse key performance indicators (KPIs) to assess operational effectiveness and implement corrective actions as necessary. Cultivate a culture of continuous improvement, innovation, and collaboration within the team. Project Management: Oversee the planning, execution, and completion of servicing and maintenance projects, ensuring adherence to timelines and budgetary constraints. Coordinate with managers, engineers, and helpdesk staff to allocate resources effectively and ensure timely project delivery. Manage relationships with subcontractors to ensure quality service delivery and financial performance. Client Relationship Management: Serve as the primary point of contact for clients, addressing their needs and concerns promptly. Conduct regular client meetings to review project progress, implement changes, and ensure overall satisfaction. Identify opportunities for upselling or cross-selling maintenance services based on client requirements. Team Supervision & Development: Lead and mentor a team of helpdesk staff, setting clear performance expectations and providing guidance. Conduct performance evaluations and provide constructive feedback to foster professional growth. Promote a safe and inclusive work environment, emphasising adherence to safety requirements and compliance standards. Quality & Compliance: Enforce adherence to quality standards and industry regulations to ensure the delivery of high-quality maintenance services. Resource Management: Manage resource allocation, including labour, equipment, and materials, to optimise outcomes and minimise waste. Coordinate procurement activities to ensure timely availability of required materials. Reporting & Documentation: Prepare regular reports on contract status and operational performance for the Director. Maintain accurate documentation of project details, contracts, client communications, and any relevant operational information. Skills & Experience Required: Minimum of 3 years' experience in managing operational requirements within a construction-based service delivery business. Minimum of 3 years' experience in people management. Proven experience in contract administration for term service contracts. Experience with social housing maintenance contracts is desirable. Proficiency in the use of the Microsoft Office suite. Contact Nicky Strutt for more information