At Endress+Hauser, progress happens by working together.
As the global leader in measurement instrumentation, with over 17,000 employees shaping the future in the field of process automation, we create trusted relationships that help everyone thrive.
Whether developing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with industries worldwide, we are driven by purpose.
As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
As a Field Service Technician, you will serve as a brand ambassador for Endress+Hauser, exemplifying our values through your technical expertise, professional conduct, and commitment to customer success.
Your ability to listen attentively, respond thoughtfully, and deliver solutions that create meaningful value.
What is the role about?
This role is responsible for delivering high-quality service and support for Endress+Hauser process instrumentation.
This includes on-site installation (within limits), repairs, commissioning, calibration, and troubleshooting, as well as customer training and support.
The role requires strong technical expertise, excellent communication skills, and a commitment to continuous improvement and customer satisfaction.
A key performance indicator will be supporting business growth through professional and proactive engagement.
Which tasks will you perform?
Perform on-site installation (within limits), repairs, service, commissioning, calibration and troubleshooting of Endress+Hauser process instrumentation on customer sites as directed.
Ensure that all equipment is both worked on, and left in, a safe manner for customers to use.
Create Service Reports on work completed in a timely manner and ensure all software aspects of work order completion in SalesForce are qualified to expedite final invoices.
Smart Support case handling