Job Overview
The Hospitality Team Lead will oversee operations across multiple locations, supporting the Head of Operations in upholding exceptional customer service and staff engagement.
Key Responsibilities:
1. Supporting Franchisees:
o Provide guidance and assistance as needed to franchisees and corporate stores.
2. Customer Service and Community Engagement:
o Foster a culture of exceptional customer service among team members.
3. Operations Management:
o Regularly visit locations to assess performance, provide feedback, and ensure operational standards are met.
o Support locations to drive sales, increase margin, and uphold standards in line with the brand.
o Oversee day-to-day operations to ensure efficiency and consistency across all locations.
o Build strong relationships with approved suppliers to maintain competitive pricing.
4. Human Resources:
o Address HR issues, ensuring compliance with company policies and local regulations.
o Monitor store training and staff development.
5. Marketing and Sales Growth:
o Work with the Head of Operations and Marketing Department to implement marketing strategies to enhance location visibility and brand awareness.
o Collaborate with franchise owners and store managers on menu upgrades, new product sourcing, and sales-driving initiatives.
6. Product Development and Quality Assurance:
o Ensure the quality and consistency of products served in all locations.
o Source new products and oversee menu upgrades to meet customer preferences and market trends.