Job Title: Sales Order Processor
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The Sales Order Processor will work closely with customers and production to ensure orders are entered correctly and material is shipped on time and according to customer requirements.
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* Monitoring the sales mailbox or other communication from customers and respond to queries and/or status updates as required by the team lead
* Managing orders, delivery notes, shipping documents and invoices from the ERP system, taking particular care regarding pricing discrepancies
* Reviewing orders for accuracy and completeness before processing
* Liaising with production to advise availability communicating lead-times and delays to the customer
* Raising RMAs and credit notes ensuring they are verified and approved and working with customers on any returns
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Key Responsibilities include Monitoring the sales mailbox or other communication from customers and responding to queries and/or status updates as required. Managing orders, delivery notes, shipping documents and invoices from the ERP system, taking particular care regarding pricing discrepancies.
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Qualifications and Skills:
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* 3-5 years experience in administration/order entry role
* Highly efficient and organised with excellent attention to detail and the ability to prioritise work
* Excellent interpersonal and communication skills (written and oral)
* Confident with MS Office and have previous ERP systems experience (Familiarity with SAP is advantageous)
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Benefits:
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* Parking
* Pension
* Negotiable Laptop
* Life Assurance
* Permanent Health Insurance
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