Service Now CMDB Administrator Role Description Our client is seeking a Service Now CMDB Administrator to support the ongoing management, accuracy, and optimization of our Configuration Management Database (CMDB).
This role is ideal for someone early in their Service Now career who has a strong foundation in IT Service Management (ITSM) and is eager to grow their expertise in configuration management, data integrity, and IT operations.
Role Objectives· Maintain and administer the Service Now CMDB, ensuring data accuracy, completeness, and compliance with governance standards.· Partner with System Owners and Service Owners to resolve data gaps (i.e., missing, and invalid records).
Monitors data quality improvements.· Support discovery processes, integrations, and data imports to populate and update the CMDB.· Monitor CMDB health, identify data quality issues, and assist in remediation efforts.· Collaborate with IT teams to ensure CI (Configuration Item) relationships are properly defined and maintained.· Assist in developing reports, dashboards, and metrics related to CMDB health and usage.· Document processes, procedures, and best practices for CMDB administration.· Provide day-to-day operational support for Service Now CMDB-related requests and incidents.
Qualifications and Skills· 1–3+ years of experience with Service Now or other ITSM platforms.· Basic understanding of ITIL processes, especially Configuration Management and Asset Management.· Familiarity with Service Now Discovery, Service Mapping, or integration tools.· Strong analytical and problem-solving skills with attention to detail.· Excellent communication and collaboration skills.· Experience with IT Asset Management (ITAM) or IT Operations Management (ITOM).