Job Role Overview
About the Position:
* We are seeking an experienced ICT Field Engineer to join our team.
Key Responsibilities:
* To resolve end-user hardware and software issues that cannot be resolved by our Helpdesk.
* To document and communicate solutions to these problems.
* To work with Active Directory creating users, doing password resets, account removals/transfers, Group Policy, and User Permissions.
* To deal with all end-user hardware/software problems that cannot be resolved by our Helpdesk.
Required Skills and Qualifications:
* A minimum of 4 years' experience working in a Level-2 Helpdesk role.
* Previous experience working with Active Directory creating users, doing password resets, account removals/transfers, Group Policy, and User Permissions.
* Previous experience in dealing with all end-user hardware/software problems that cannot be resolved by our Helpdesk.
Technical Requirements:
* IT Helpdesk Communication IT Skills