Purpose & Impact On Organization
Contributes to meeting or exceeding store sales and KPI targets by:
To undertake and control Store Operations Manual (SOM) administration duties for the Store.
Managing and leading all operational processes within the store to provide effective and efficient back office operations.
Key Responsibilities
Has a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based onsound financial judgment
Understands the behaviour and patterns of the store's operations.
Actively monitors all back office and front of house interaction and processes in order to drive improvement and offer streamlined service as a business partner.
Leads by example and ensures highly visible and effective management at all times of their team, supporting line manager and commercial managers as necessary.
Is a role model for" operational excellence", by utilizing the SOM and other enablers
Consistently achieves a score of greater than 95% for all SOM and Risk Assessment Audits, and achieves/exceeds store shrink target set by Western Europe
Ensures all internal and external store visitors are managed professionally and confidently, utilizing all available resources
Actively supervises and coordinates the external security companies responsible for the safety of the store, ensuring full use of resources available such as CCTV and local Police radio
Has a good knowledge of operational challenges in store and coaches other managers to meet or exceed them at all times
Minimizes overall store Shrink encompassing (Cash, Stock and overall Cost) to actively cut cost and reduce loss
Maintains a safe shopping and working environment by ensuring full compliance for store policy and procedure, reporting any breaches to HR and Senior Store Manager
Ensures stockroom standards best practice is maintained at all time ensures direct reports remain compliant
Is aware of KPI targets and actively works to meet or exceed these by using all the resources available in the Store
To ensure the accurate training and compliance of all SOM processes to the specified area to company standard
Complies with store policies and procedures to maintain a safe working environment in all aspects of the role including Health and Safety
Guides and trains selected members of the store team on basic SOM processes and behaviours
Collaborates productively and respectfully with team members to meet or exceed company goals
Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
Leads own team in their own areas by being an example of good practice for departments of responsibility
Key Relationships
Profit Protection
Store Management
Customers
Peers
Knowledge, Capabilities And Experience
Fine-tunes communication techniques to provide advanced level service to internal customers
Flexibly adapts approach to accommodate the needs of multiple internal customers at the same time
Deals professionally with difficult internal customer situations
Uses retail and commercial expertise to drive overall store compliance
Supports teammates by actively helping to train and support.
Is thorough and detail oriented in maintaining SOM standards(additions based on market needs)
Minimum Qualifications
Has minimum 12 months experience working as part of the retail operations environment
Basic numeracy and literacy and advanced verbal communication skills(additions based on market needs)
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace.
We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an equal opportunity employer.