About Us – Recruitment PartnerCentrue Recruitment, based in the City of London, is acting as the recruitment partner for this position. We support our clients with tailored end-to-end hiring solutions and are managing the recruitment process on their behalf.We're working with a prestigious, fast-growingSoftware provider company based in Dublin City Centre- they're looking for a dynamic, motivated Customer Support Agent & KYC Analyst -Fluent in French or Arabic or Japanesefor their dynamic team. If you have a passion for financial services and a talent for Customer Support, this is your opportunity to thrive in a global, fast-paced environment.About the RoleCustomer Support Agent & KYC Analyst – Fluent in French or Arabic or Japanese - City Centre, Ireland (Fully On-site)One of the leading companies in the Financial Services industry -they are a rapidly growing Software provider and progressive business offering a range of Digital banking solutions to customers and organisations worldwide. They are now seeking aCustomer Support Agent & KYC AnalystFluent in French or Arabic or Japanesefor their Central Dublin office.ResponsibilitiesHandle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email or occasionally phone support.Maintain detailed records of customer interactions, inquiries, comments, and complaints.Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.Deliver excellent customer service by responding to customer enquiries in a timely and professional manner.Review and analyse customer information to ensure compliance with regulatory requirements and company policies.Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.RequirementsFluent proficiency in both spoken and written English and Fluent in either French or Arabic or Japanese ( any one of these 3 languages)Strong problem-solving skills with the ability to provide reasonable solutions to customers.Prior experience in customer-oriented rolesPrior experience KYC roles is highly desired but not essentialExcellent written and verbal communication skills in English.Strong customer service skills, including empathy, patience, and problem-solving abilities.Familiarity with customer service software and tools.Ability to work independently and as part of a team in a fast-paced environment.Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.Skills and ExperienceHigh school diploma or equivalent; University degree preferred.1+ years of experience in Customer service, preferably in a Global support environment.Excellent communication and interpersonal skills.Strong customer service skills, including empathy, patience, and problem-solving abilities.```