Job Description
Alter Domus is seeking a Tech Workplace Manager to join our Tech Operation team. This role owns the delivery, and continuous improvement of the digital workplace with Microsoft 365 at its core, while shaping an AI-enabled workplace that is secure, reliable, and increasingly aligned with AI capabilities for a high-quality Digital Employee Experience (DEX) across a global user base.
This position combines deep technical expertise in the Microsoft ecosystem with leadership, stakeholder engagement, AI enablement, and DEX best practices. You will be responsible not only for operating and securing our Microsoft 365 environment, but also for shaping how employees collaborate, access knowledge, and use AI with the right guardrails, governance, and support model.
The ideal candidate brings strong hands‑on experience with Microsoft 365, a service‑oriented mindset, and a proven ability to improve end‑user experience through data, automation, and enterprise AI platforms such as Claude, while balancing innovation with governance, security, user adoption, and measurable business outcomes.
Collaboration & Leadership
Own the end-to-end digital workspace experience, including productivity, collaboration, endpoint management, and identity.
Act as a senior technical leader and subject‑matter expert for Microsoft 365 and collaboration services.
Lead the administration and evolution of Microsoft 365 services/Google workplace, while defining how they integrate with enterprise AI platforms such as Claude Enterprise for knowledge access, productivity, and governed user enablement.
Define and implement standards, governance, and best practices for collaboration, productivity, and responsible AI use, including identity controls, retention, auditability, approved integrations, data protection, and adoption guardrails.
Guide adoption and optimization of collaboration patterns (Teams, SharePoint, OneDrive).
Partner closely with Security teams to align workspace security with organizational policies.
Provide advanced support and guidance to Level 1 and Level 2 teams.
Develop and maintain clear, high‑quality documentation, operational runbooks, end‑user guidance, and AI standards for workplace technologies and enterprise AI services.
Contribute to training, enablement, and change management efforts.
Monitoring, Reporting & Automation
Monitor platform health, performance, security events, and DEX indicators.
Produce actionable reporting and insights to guide decision‑making and service improvements.
Drive automation through PowerShell, Graph API, and AI‑assisted or agentic workflow patterns to improve efficiency, service quality, and reliability, with appropriate human oversight and governance.
Oversee Microsoft 365 license procurement, allocation, and optimization, ensuring cost efficiency and compliance.
Manage service lifecycle, roadmaps, and feature adoption planning.
Stay current with Microsoft 365, security, digital workplace, and enterprise AI trends.
Recommend and implement enhancements that improve resilience, usability, and employee productivity.
Technical Competencies
Advanced expertise in Exchange Online: mail flow, hybrid configurations, transport rules, connectors, accepted domains, and strong troubleshooting (message trace, header analysis).
Strong knowledge of Identity & Access: Conditional Access, Identity Protection, MFA, Single Sign‑On.
Intune / Endpoint Management: device compliance, Windows Autopatch & Autopilot, security baselines, configuration profiles, update rings, app deployment.
Microsoft Defender XDR ecosystem: Defender for Endpoint, Identity, Office, Cloud Apps.
Automation & Scripting: PowerShell, Microsoft Graph API queries, automation scripts, bulk provisioning.
Directory Services: Active Directory and Group Policy management.
Proven experience in End User Experience Support, delivering high‑quality, customer‑focused service.
Knowledge of the Apple ecosystem (JAMF).
Working knowledge of enterprise AI capabilities, including Claude Enterprise concepts, prompt design best practices, connector and integration governance, access controls, data protection considerations, and practical use cases for workplace productivity and knowledge work.
Experience implementing or optimizing collaboration and productivity tooling.
Your Profile
Minimum 8+ years of relevant IT experience with 5+ years in management, with strong exposure to modern workplace technologies.
Excellent verbal and written communication skills, with the ability to engage both technical and non‑technical stakeholders.
Detail‑oriented, organized, and comfortable operating in a fast‑paced, global environment.
Strong sense of ownership, accountability, and customer service excellence.
Collaborative team player with strong interpersonal skills.
Self‑motivated and able to thrive in project, and innovation‑driven environment, with the ability to lead adoption of new workplace technologies and Claude‑oriented AI‑enabled ways of working.
Benefits
Support for professional accreditations such as ACCA and study leave.
Flexible arrangements, generous holidays, plus an additional day off for your birthday.
Continuous mentoring along your career progression.
Active sports, events and social committees across our offices.
24/7 support available from our Employee Assistance Program.
The opportunity to invest in our growth and success through our Employee Share Plan.
Plus additional local benefits depending on your location.
Equity in Every Sense of the Word
We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.
We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.
We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/
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