Overview
Food & Beverage Assistant role at The Gateway Hotel Dundalk.
About the Role
We, The Gateway hotel, are looking for a highly motivated Food and Beverage Assistant to join our dynamic team, specifically focused on supporting meetings and events. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.
General Responsibilities
* Provide efficient, prompt and courteous service
* Serve restaurant guests their orders promptly and courteously
* Accurately records guest orders and serves food and beverage orders
* Check periodically with guests to see if they would like anything else
* Process guest checks accurately
* Deal with compliments and complaints reporting them to the manager/supervisor
* Arrange furniture in the restaurant area as needed
* Ensure that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
* Ensure that all items of service and consumable goods meet the required level of service
* Maintain a thorough working knowledge of the restaurant menu, wine and beer list, and content of menu items to advise guests and promote additional sales
* Promote additional sales by up-selling in a professional and courteous manner
* Assist the restaurant supervisors and management in the running of the restaurant and room service operation
* Confer with the Restaurant Manager concerning set-ups and reservations
* Have full knowledge of alcohol and liquor policies and regulations, and comply fully with them
Other important miscellaneous duties
* Stay current with hotel activities by reviewing the communication log book each shift; update the log book for next shift
* Assist the Restaurant Manager when requested
* Attend meetings and training required by the Management
* Accept flexible work schedule necessary for uninterrupted service to hotel guests
* Continuously seek professionalism in own job function
Qualifications
* Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting
* Proven experience supporting meetings and events
* Excellent communication and interpersonal skills, with the ability to build rapport with guests
* Strong teamwork and collaboration skills
* A positive and enthusiastic attitude with a dedication to exceeding guest expectations
* Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
* A flexible approach to scheduling, including evenings and weekends
* Basic knowledge of food and beverage service procedures is a plus
What we offer
* Competitive salary and benefits package
* Opportunity to learn from experienced chefs and gain valuable exposure to the hospitality industry
* Work in a dynamic and supportive team environment
* The chance to be part of a team creating exceptional guest experiences
* B&B discounts across the iNUA Collection group
We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success.
We look forward to hearing from you!
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