As a Concierge at The Fitzwilliam Hotel, you are often the first and last point of contact for our guests. You will deliver a signature Fitzwilliam welcome that prioritises warmth, attentiveness and a flawless guest experience from the moment of arrival through to departure, while supporting the smooth operation of the lobby and guest services.
Key Duties & Responsibilities
Guest Service
* Maintain a professional, friendly presence at the hotel entrance and lobby at all times.
* Greet guests warmly, offering personalised assistance with check-in, luggage and orientation.
* Provide expert recommendations on Dublin's cultural attractions, dining, shopping, entertainment and hidden gems.
* Arrange reservations, tickets, transport and special requests with efficiency and discretion.
* Anticipate guest needs and preferences, delivering thoughtful touches that enhance their stay.
* Assist with guest transportation as required.
* Offer clear information on local amenities such as transport hubs. pharmacies and emergency services.
* Assist with valet parking of guest vehicles when required.
Teamwork & Communication
* Liaise with other departments to fulfil guest requests promptly and professionally.
* Stay fully informed about hotel facilities, menu updates, promotions, corporate events and new product introductions to confidently answer guest queries.
* Communicate guest preferences and feedback to relevant teams to support personalised service.
* Support the wider Guest Services team during peak times or special events.
* Support other areas of the hotel when needed to ensure uninterrupted guest service.
Safety & Presentation
* Monitor and maintain the security of the lobby and entrance area.
* Safely store and manage guest luggage, keeping accurate records and ensuring secure handling.
* Ensure the entrance and lobby remain clean, tidy and selcoming; carry out light cleaning tasks when needed.
* Maintain impeccable personal grooming and presentation standards.
* Follow all fire safety and health & safety procedures.
About The Role
The ideal candidate:
* Holds a full, valid, clean driving license.
* Has strong knowledge of Dublin's attractions, transport options and cultural highlights.
* Demonstrates flexibility in work schedule to support uninterrupted guest service.
* Possesses excellent communication and interpersonal skills.
* Ideally has previous experience in a luxury hospitality or, at a minimum, customer-facing role.
* Is physically capable of standing for extended periods and assisting with luggage handling.
* Is proactive, reliable and committed to delivering exceptional guest experiences.
Required Criteria
* Ability to work on a fully flexible schedule
* Full driving licence
* Customer service experience
* Good knowledge of Dublin
Desired Criteria
* Luxury hospitality experience
Skills Needed
Exceptional Customer Service Skills
About The Company
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
Company Culture
At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.
Company Benefits
At the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.
Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee App
Salary
Not disclosed