Job Title: Business AnalystLocation: Dublin/Hybrid (2-3 days per week in office)Department: IT & Digital TransformationReports To: Head of IT & Digital Transformation
Overview
We are seeking a Business Analyst to join an IT Operations team. This role involves defining process maps and working with developers to implement solutions.
Experience with the Microsoft Dynamics platform (CRM & Business Central) along with the ability to create data views, Data QA and interrogate data is essential.
Key Responsibilities
Provide process mapping for Microsoft Dynamics 365 CRM, Microsoft Business Central, and SharePoint applications.
Provide customisation of views, tiles, ribbons, and profiles within Microsoft Business Central
Perform data validation and data migration tasks to ensure data accuracy and integrity between applications
Understand Business Applications from a business process/transactions perspective.
Document and maintain business application support procedures and best practices.
Assist in the development and delivery of training programs and documentation for end users on various applications.
Troubleshoot and resolve application-related issues in a timely manner.
Collaborate with other business users and IT team members to implement and maintain application solutions.
Work with business users and our development partners to prioritise user stories and opportunities for business optimisation / improvements.
Experience / Role Requirements
Proven customisation experience with Microsoft business applications (Microsoft Dynamics 365 and/or Microsoft Business Central).
Strong knowledge of data validation and data migration processes.
Experience in providing training support on applications.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications in Microsoft applications are a plus.
Education and Experience
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 3 years of experience in a BA role.
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