Join to apply for the After-Sales Technical Support Technician role at Future Grass Technology Ltd.
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Join to apply for the After-Sales Technical Support Technician role at Future Grass Technology Ltd.
Location:Carlow, Ireland
Company:Future Grass Technology Ltd
Job Type:Full-Time
Salary:Top rates paid (based on experience)
Join Our Growing Team Where Innovation Meets Family Values!
At Future Grass Technology, we dont just build high-performance agricultural machinery we build relationships. We are a proud Irish company that thrives on engineering excellence, exceptional customer service, and a strong sense of team and family. Were now looking for a technical support professionalto join our dynamic after-sales team and play a key role in supporting our valued customers across Ireland, the UK, and Europe.
Your Role Will Include
* Being thefirst point of contactfor customers needing support after delivery.
* Diagnosing and resolving technical issues over the phone or via video call.
* Logging andcoordinating service team callouts, ensuring the right technician gets to the right place at the right time.
* Managingwarranty claimsand organising the return of faulty parts to suppliers.
* Liaising with our production and R&D teams to track recurring issues and feed back into product development.
* Maintaining accurate service records and tracking response times.
* Helping to build and protect the Future Grass Technology brandby delivering outstanding customer care.
* Occasionally supporting customer machine installs or farm visits (if needed).
What Were Looking For
* A strong technical background inagricultural machinery(essential).
* Experience in after-sales, warranty, or service coordination roles (preferred).
* Great communicator withcustomer-first attitude.
* Confident with phone, email, and CRM systems.
* Organised, solutions-driven, and calm under pressure.
* Ability to work closely with engineers and service teams.
* Enthusiastic about being part of afun, friendly, and hardworking team.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support
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