Technical Support Specialist, German Speaking
Join SOTI as a Technical Support Specialist, German Speaking.
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Job Title: Technical Support Specialist
Locations: Galway (Hybrid)
Type of role: Permanent
Language: German and English
To start: ASAP
At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.
What We’re Looking For
We’re looking for a highly skilled Technical Support Specialist who is excited to work in a fast-paced, agile environment and will be motivated and passionate about driving tech forward!
What’s in it for you?
Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
We offer a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams.
What You’ll Do
* Provide telephone and email based post-sales technical support for our software products
* Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
* Work proactively to update customers by reporting progress regarding outstanding queries
* Endeavor to respond to all customer requests in a timely manner while improving customer experience
* Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
* Use various devices to reproduce customer environments in order to troubleshoot issues further
Experience You’ll Bring
* Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
* Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
* Solid understanding of modern Windows client (e.g., Windows 10, Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022). Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus.
* Knowledge of mobile computing platforms (Android, iOS)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Outstanding verbal and written communication skills in fluent German and English. Fluency in additional Nordic languages would be advantageous.
SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI is an equal opportunity workplace.
SOTI is committed to equal employment opportunities and welcomes applications from all qualified candidates.
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