Mercier Consultancy MD is excited to announce a fantastic opportunity for a German Customer Advisor for a leading Appliances Company, based in Greece This position includes relocation support for candidates interested in making the move. If you have a passion for customer service and a keen interest in home appliances, we want you to join our teamKey ResponsibilitiesProvide high-quality customer support to German-speaking clients via phone, email, and chat, specifically in relation to home appliancesAssist customers with inquiries about products, troubleshooting, and warranty informationResolve customer complaints and issues promptly to ensure satisfaction and maintain brand loyaltyDocument all customer interactions in our CRM system to maintain detailed recordsCollaborate with other departments to relay customer feedback and suggest product or service improvementsStay knowledgeable about new appliances and industry trends to offer informed assistance to customersRequirementsFluency in German (both written and spoken) is required; knowledge of English is advantageousPrevious experience in customer service, particularly in the appliances or home goods sector, is preferredExcellent communication and interpersonal skills to interact effectively with customersStrong problem-solving abilities to address customer needs efficientlyFamiliarity with CRM systems and other customer support toolsWillingness to relocate to Greece and adapt to a new cultural settingA genuine interest in home appliances and a commitment to providing outstanding serviceBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid TrainingFully Paid Relocation PackageHealth Insurance2 Extra Salaries Per YearAnd Much More..