This is a key role in advising to our customers in respect of the care of their vehicles and explaining the value of maintaining their vehicles in accordance with BMW & MINI specifications.
Based in Frank Keane Naas Road, it provides the link between our highly trained workshop technicians and our customers while delivering customer focused service.
Responsibilities: Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
Inspect customers vehicles service history to accurately identify and verify all customers service needs and in particular to ensure that all customers concerns are correctly captured on the job card.
Record customers details accurately, clarify