Vacancy NameIT Support TechnicianVacancy NoVN3731Employment TypeFull-TimeWork LocationLimerick Crecora OfficeKey ResponsibilitiesMain ResponsibilitiesThe following is a list but not limited to what the roles and responsibilities are.Installing and configuring computer hardware, software, systems, networks, printers, etc.Managing the IT support ticketing systemAnalysing call logs to spot trends and underlying issuesResponding to breakdowns and user issuesInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsAttending weekly meetings with the IT Manager to determine priorities and requirementsMaintaining records of software licencesManaging stocks of equipment, consumables, and other suppliesSupporting all users with IT issuesEnsure that all preventative maintenance on equipment is carried out both efficiently and safely.Build effective relationships with all stakeholder groups in the organisation.Acts as key point of contact for all IT matters for the GroupKeep abreast of current trends, developments and issues in information and communication technology, and identify implications or opportunitiesAbout the roleDue to continued growth of the whole Group, our IT team are recruiting for an IT Support Technician to support various projects across the business. The initial role is to fulfil a requirement in our Limerick office, and to support colleagues in all other locations.Reporting to our IT Manager, the IT Support Technician will be responsible for supporting the operation with new starter set up, 1st and 2nd line support via our ticketing system and any office or departmental moves.Package:Competitive rates of pay.23 Days annual leave.Sick pay after completion of probation.Take part in our "Career Pathway Programme", where there is an emphasis on training & career development.Opportunity to progress your career within a growing company.Voluntary Pension available on completion of probation.Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme.Health Insurance Discount.Life Assurance PaymentStandard industry training provided.About TLI GroupTLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland.Qualifications and SkillsSkill and Experience 2 years' experience in a similar role.Must have ICT system support or equivalent qualification.Strong troubleshooting/problem-solving skillsExperience in operating a support ticketing system.Be capable of working under pressure with the ability to meet deadlines.Demonstrate a strong aptitude for multi-tasking.Proficient in networking configuration, diagnostics, and maintenance.Experience with computer and network securityStrong Teamwork abilities.A high level of flexibility may be required to close out tasksGood communication skills, both written and verbal.Continuous professional development will be required as an ongoing part of this roleAttitudes Committed to TLI Company Mission, Vision and Values and Business ObjectivesPositive and flexible approachProfessionalHonesty and Integrity