Overview
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and a luxury hotel in Dublin.
The property is part of Anantara and is inspired by the elements, overlooking the waterfront of Grand Canal Square.
It is positioned to be convenient for exploring the city's main tourist attractions, business and financial districts, and is close to the IFSC and the Convention Centre Dublin.
The hotel is in the regenerated Docklands, offering an environment suitable for both business and leisure guests.
Responsibilities
To assist with the daily operations including the reception, gym, leisure area and treatment rooms.
To cover reception whenever required.
To carry out a full walk of the Spa areas at the beginning and end of shift and ensure that all checklists are being carried out by the team.
To ensure all areas are checked to the highest standards of cleanliness and maintenance is reported promptly and followed up until completion.
To ensure departmental briefings are carried out at relevant times in the absence of the Spa & Wellness Manager.
To attend all meetings as requested in the Spa Manager's absence (e.g., morning briefings, HOD monthly meetings).
To deal with and resolve any team member performance issues that arise in the absence of the Spa & Wellness Manager.
To ensure that all team members comply with the employee handbook and the hotel groomings policy.
To manage the Time and Attendance System and ensure it is monitored in the absence of the Spa & Wellness Manager.
To ensure that all team members are rostered in accordance with the Organisation of Working Time Act and that rosters and payroll for the team are completed in line with internal procedures.
To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
To deliver excellent care to our guests.
To assist with the implementation of the Spa Standards using LQA and Anantara SPA operating procedures.
To lead and continually re-assess/train spa therapists to ensure the highest level of delivery, knowledge, and experience at all times, including a set induction period for all new team members.
To assist in conducting quality self-assessments on a weekly basis.
To create a warm and welcoming atmosphere for our guests, ensuring their needs are met and expectations are exceeded at every touchpoint.
To assist in maximizing the Spa's business potential through effective yield management, booking procedures, strong retailing and up selling.
To monitor booking and email platforms.
To ensure all administration logs are accurate and updated daily (e.g., daily reporting, membership logs, gift vouchers, turn away reports, commission and gratuity reports).
To carry out monthly stock takes, ensuring accurate recording of inventory in SAP.
To manage the ordering of products when required.
To resolve any invoicing incidences related to Spa orders in collaboration with the stores team.
To monitor guest feedback and assist the Spa & Wellness Manager with the implementation of systems to address relevant comments, ensuring continuous guest satisfaction.
To assist in ensuring guest feedback is acted upon in a timely manner.
To work with the Spa & Wellness Manager to initiate and implement ideas for future growth and development.
To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.
Must also currently have the right to work full time in Ireland / EU.
Skills
Spa · Health · Beauty
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