We are currently seeking candidates for the role of Assistant Front Office Manager, a crucial leadership position focused on enhancing our guests' experience.About the Position:As the Assistant Front Office Manager, you will play a vital role in supporting the Front Office Manager, leading and overseeing our dedicated front office team. Your responsibilities will include ensuring the delivery of exceptional 5-star customer service and creating unforgettable experiences for our guests.Key duties include:- Leading and managing the front office team, guest services staff, and porters/concierge teams.- Ensuring consistent delivery of flawless, upscale, and professional guest service experiences.- Analyzing customer feedback to provide strategic direction for continuous improvement.- Anticipating and responding to all guest needs, both expressed and unexpressed, while actively listening and promptly resolving any complaints.- Promoting all hotel outlets, amenities, activities, and food and beverage options.This role reports directly to the Front Office Manager and requires hands-on participation, including daily shifts within the Front Office.Ideal Candidate:We are in search of an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will possess:- A minimum of 2 years of experience as an Assistant Front Office Manager or Reception supervisor in a similar high-end 5* luxury establishment.- Exceptional communication and issue-resolution skills.- The ability to identify areas for improvement in front office operations and develop standards accordingly.- The capability to represent the department in meetings.- A strong drive for customer service, with outstanding communication and active listening skills.- Proven problem-solving and multitasking abilities.- Strong leadership skills and the ability to motivate a high-performing team.- A strong sense of responsibility and a professional presentation.- Proven fluency in English, both written and spoken.This position is suitable for a hospitality professional looking to advance in their career.Sheen Falls Lodge and Ring of Kerry Golf are equal opportunity employers committed to fostering a diverse workforce and an inclusive culture. We only accept applications from individuals who have the right to live and work in Ireland without restrictions.