Patient Care Advisor
Permanent
Full-time
Location:
Hybrid working. You will be based in the
Dublin office
(D01 V4A3) once a week, with occasional additional in-office days as needed.
Hours:
40 hours/week, 9 hours/day (1-hour break), Shifts between 8:00 am - 7:00 pm. 5 days a week (including occasional weekends & bank holidays).
Working Days:
Tuesday to Saturday - must be available to work every Saturday
About ZAVA:
At ZAVA, we're committed to providing accessible, reliable healthcare at a fraction of today's cost. Our digital healthcare platform offers patients a convenient way to access healthcare remotely, helping millions across the UK, Germany, France, and Ireland, and now expanding across Europe. We're a passionate team of doctors, engineers, customer support advisors, marketers, and more, all working together to shape the future of healthcare.
Role Overview:
We are seeking compassionate, dedicated Patient Care Advisors to join our fast-paced, growing team. You will be integral to providing exceptional care, handling patient inquiries across multiple channels, and collaborating with various teams to ensure a smooth, high-quality healthcare experience. This dynamic role requires strong communication, problem-solving, and multitasking skills.
Key Responsibilities:
Patient Support:
Handle written and verbal communications, addressing patient inquiries promptly.
Medical Administration:
Assist the clinical team with communication between healthcare professionals and manage administrative tasks.
Complaint Management:
Log and escalate complaints or incidents as necessary.
Stakeholder Communication:
Facilitate communication between ZAVA, patients, labs, and partner pharmacies.
Team Collaboration:
Work closely with the Patient Care Team and other departments to deliver top-tier patient support.
Compliance:
Ensure adherence to regulatory requirements and ZAVA's Care Quality Commission compliance.
Key Skills & Experience:
* Call centre or customer support experience.
* Strong communication skills (written & verbal) and the ability to build rapport quickly.
* Ability to manage and prioritise multiple tasks in a fast-paced environment.
* Excellent problem-solving skills and attention to detail.
* Proficient with IT systems, including booking systems, email, Google Suite, and MacBook.
* Empathetic, with a genuine desire to help patients.
* Ability to remain calm under pressure and adapt to changing demands.
* Ability to work remotely and commute to the
Dublin
office one day a week
Nice to Have - Not Essential:
* Experience in healthcare or digital healthcare.
* Fluency in additional languages (e.g., French, German, Spanish, or Italian).
Personal Attributes:
* Humble:
Open to feedback and supportive of others.
* Inquisitive
: Willing to challenge the status quo and innovate.
* Resilient:
Adaptable and solution-oriented in the face of change.
* Collaborative:
A team player who contributes positively to the work environment.
If you are passionate about making a real impact in healthcare and thrive in a dynamic, fast-paced environment, we'd love to hear from you Apply today and help us shape the future of healthcare.
Benefits from the day you join:
33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
Free access to Wellness Cloud, advice, counselling, and corporate discounts
20% off all ZAVA products & services for you and your friends and family
Remote, hybrid, and flexible working
MacBook Pro
Flexible bank holidays - take the ones that matter the most to you.
Additional benefits following the probation period:
£500 training budget per year
Vitality Private Health Insurance + Vitality discounts inc headspace membership
Healthcare cash back plan through SimplyHealth
Company sabbatical after 2 years
Opportunity to work from overseas for 2 months each year
(role dependent)
Cash vouchers after 3, 5, and 10 years of service
We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Just so you know, certain positions will be subject to a satisfactory DBS check.