Brief Description
Certa Ireland welcomes applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees with a disability. If you have a reasonable accommodation request, please email Ciara.Delaney@certaireland.ie.
Objectives of this role
Serve as the lead point of contact for all Fuelcard customer account management matters.
Build and strengthen client relationships to achieve long‑term partnerships, identify areas of improvement to meet commercial targets.
Develop a thorough understanding of our products and service offerings to better upsell and cross‑sell to customers.
Develop and secure sales opportunities of the products and services; reactively or proactively.
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
Responsibilities
Responsible for selling Fuelcard to new and existing Commercial (Business) customers throughout Ireland.
Responsible for the growth, development, and retention of an assigned commercial customer book.
Interact professionally with potential customers via phone, email, telephone conferencing, webinars, and face to face.
Responsible for generating new business development using a broad range of approaches with success measured by volume (litres) sold, new customer secured, margin and CPL achieved.
Negotiate contracts, rebates/discounts offered to maximize profits.
Monitoring various customer reports ensuring retention levels are maximized.
Reporting regularly to your manager on Sales Pipeline, Prospects & Customer Retention.
Achieving monthly targets – volume, margin, new business, and outbound calls.
Identify upsell, cross‑sell, and renewal opportunities and communicate with the sales team regularly.
Prospecting new business through telephone and email‑based selling throughout Ireland. Key areas include:
Proactive researching and generation of leads.
Targeting new business prospects, developing relationships.
Attend customer meeting (when applicable).
Responsible for processing manual transactions, monthly statements/invoices/new cards, and Fuelcard renewals.
Display own initiative to develop and maintain a pro‑active attitude towards customer and customer requests.
Liaising with other departments including accounts and credit control.
Taking ownership for customer queries or issues, where possible providing ‘First Call resolution’.
Required Skills And Qualifications
2+ years’ experience in a sales or customer service role. Proven track record of meeting or exceeding quotas.
Must be data and intelligence‑driven and possess exceptional skills in relationship‑building, negotiation, and business plan execution.
Strong written and verbal communication skills.
Excellent organisational skills and attention to detail.
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