DescriptionJoin our dynamic team in Dublin as a Technical Instructor focused on delivering exceptional 1:Many customer engagements and training classes, empowering individuals and organisations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive workshops and instructor classes, and at key Marketing events. You will show customers how to adopt our products using best practices on the Salesforce or Commerce/ Revenue Cloud platforms. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.ResponsibilitiesBe an SME in Commerce, Revenue Cloud and Agentforce, delivering the full catalogue of training in these clouds.Be prepared to pivot into other Salesforce clouds as business needs change and evolveDeliver technical, high-standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced. Deliveries range from 90 Minute Hands-on Workshops to multi-day deliveries.Ramp up and deliver the following courses within the first year of joining our teamCCD102: B2C Commerce Developer with SFRACCM101: Manage and Merchandise a B2C Commerce Cloud StoreB2C201: Manage and Merchandise a Salesforce Commerce StoreB2B110: Develop a B2C Composable StorefrontAnswer real-time questions from customers and provide additional resources.Ability to explain complex features in an easy-to-follow mannerAbility to demonstrate features and functionality with hands-on demos and exercisesHeld up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshopsTravel as required to key Marketing events, such as Dreamforce, TDX, etcStay current on the latest developments in Salesforce technology, best practices, and integration methodologies.Action Best Practice Insight, including:Product EducationTechnical AdviceAdoption GuidanceAccelerate Feature / Cloud Adoption through a 1-2-hour workshop delivery.Cross-collaboration with the Cloud Success team, including Content Development, Delivery and Technical SupportConsistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)Maintain a teaching time productivity metric.Required Qualifications & ExperienceA bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.Overall 3+ years of experience with a minimum of 1 year of relevant work experience on Salesforce Core and Commerce Cloud Products.Ability to rapidly learn new and emerging technologiesProven success leading customer-facing presentations and engagementsExperience with virtual training platforms and tools, such as Zoom or WebExProficiency in at least one programming language, such as JavaScript, Java, or C#, with demonstrated hands-on development experience.Experience working with core web technologies, including HTML and CSS.Solid understanding of object-oriented programming (OOP) principlesand their practical application.Preferred Qualifications & SkillsAny Salesforce Certification across Sales, Service or PlatformDemonstrable Revenue Cloud experience is desiredCommerce and Revenue Cloud certification is an added advantage.Able to handle objections, prioritise customer issues, and collaborate with the manager and colleagues to effectively drive resolutionProven ability to manage time and prioritise activities while performing effectively under pressureSupport Success and Sales Teams to ensure that customers get maximum value out of the platform.Understanding of business analysis, change management, user adoption, release management, and governanceOne of the following languages is preferred but not required: Spanish, French or PortugueseSoft SkillsCOMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagementsEXPERTISE: Working knowledge of industry best practices and implementation experience of the Salesforce product suiteLEARNER: Has a passion for continued education in new technologies and complex business and technical conceptsPASSION: Passionate about Customer Success and a great listenerCULTURE: Embodies an inclusive culture and is a team player that everyone enjoys working withTRUST: Ability to earn the trust of the customer and live the company's core values