LONDIS Clarinbridge, Main Street, Clarinbridge, Co Galway
Trainee Manager
to join their fantastic team on a
Permanent basis
REQUIREMENTS
Must have some previous retail experience
Must be available to work between 2 stores/locations
Must have own transport
Must be available throughout the week and evenings
Have excellent customer service skill
THE ROLE
OBJECTIVE
To deliver industry leading customer satisfaction through passionate people, who aim to exceed customer's expectations, in a safe and sustainable environment.
SUPERVISORY
Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
Ensure high quality and consistent customer service is provided at all times
To delegate and communicate effectively with the retail sales team
To supervise the effective induction and training of employees
Assist the store manager in the effective management of retail sales team performance
CUSTOMER CARE
To ensure customers receive high quality and consistent service at all times
To deal with and rectify customer complaints in an effective and pleasant manner
To pro-actively take necessary action in store improvements following customer complaints
OPERATIONS
Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
Ensure housekeeping in the store is maintained at the highest level
Co-ordinate in-store sales and loyalty promotions
To communicate with retail sales team regarding in store sales and promotions
To ensure the appropriate payment policy is adhered to
To ensure correct POS is updated as needed
To react to local market trends and competition in an appropriate manner
STOCK MANAGEMENT
Ordering of stock and understanding of stock and order card
To assist the manager in preparations for stock take and supervise where appropriate
To assist the manager in minimising stock loss through wastage, damages and pilferage
Ensure food management and waste systems are adhered to by retail sales team
Check stock to ensure adequate stock is available for customer's needs
Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock
LEGISLATION & SECURITY
To ensure secure opening and closing procedures with the store manager
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
GENERAL
To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
To achieve targets as agreed with store manager
Escalate issues to store manager as appropriate
To communicate with the store manager on an on-going basis
To undertake other additional duties as may be assigned by the store manager
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