* Great opportunities to grow in the business
* Hybrid with 3 days/week in office, Dublin 4 location
* €55K-€60K/Year + Generous Benefits Package
My client is undergoing a full business transformation, intenting to bring knowledge back in-house and focusing on upskilling and growing internal staff. They are looking for someone to drive the support agenda, act as a strong troubleshooter, and demonstrate initiative and leadership.
Your Responsibilities
* Act as a mentor for Junior members of the IT Support Team
* Work closely with outsourced partners and other IT functions
* Complete support tasks with minimal supervision and ensure all incidents are closed and documented efficiently
* Provide technical support on Office 365 and bespoke applications
* Create and maintain strong relationships with external partners
* Create solutions to solve business problems
* Continuously adopt a pro-active approach to ensuring the reliability and availability of applications
* Train out application upgrades to internal teams
* Maintain documentation on all new/upgraded applications and system processes
Your Qualifications And Experience
* Experience leading IT support function
* Experience leading implementation projects
* 4 -5 years' experience in a IT Systems Analyst role or proven experience
* A strong track record of problem solving abilities.
* Office 365 / Entra administration
* Knowledge of Microsoft server environments
* Jira administration is an advantage
* Experience of writing procedural documentation for support/testing and training of applications
* Use own initiative to research and learn new technologies where required
* Be a team player but also capability to work on own initiative
* A degree in Computer Science or relevant valid certifications
Please APPLY directly or contact me for further information /