Full-time Custody Consultant
The role entails supporting clients and team members in the products and services that we manage to ensure that we provide a superior level of service to our ever increasing client base.
About the Role:
This is an excellent opportunity for an experienced professional to join a dynamic team who are committed to providing excellent client service to our network of clients.
* Maintaining and developing client relationships both internally & externally.
* Supporting clients and team members in the products and services that we manage.
* Providing a superior level of service to our ever increasing client base.
Key Responsibilities:
1. Ownership of Custody Relationship for assigned clients.
2. Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties.
3. Track service & delivery results against project plans and Service Level Delivery.
4. Monitor service delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback.
5. Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers, Client Service Managers, Internal Stakeholders.
6. Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients.
7. Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
8. Create and foster an inclusive environment where all partner interact with trust, respect and a shared sense of purpose and collective impact.
Skills and Qualifications:
* Experience within Fund Services (preferably Custody).
* Comprehensive knowledge of the securities industry, its products and instruments.
* Excellent interpersonal skills including ability to persuade and influence change / best practice.
* Ability to communicate with partners and clients at all levels.
* Ability to foster an inclusive environment within team.
* Ability to learn and share client strategy, products, and industry initiatives.
* Proven ability to improve service delivery, increase efficiency, effectiveness and overall productivity.
Working with Us:
We value an inclusive workplace and understand flexibility means different things to different people.
We commit to assisting the communities we serve by promoting an environment of mutual respect and understanding.
We believe in collaboration and teamwork to drive success and innovation.
We strive to deliver exceptional results while maintaining the highest standards of integrity, accountability, and client service.