Sonalake is a dynamic and growing company at the forefront of the telecommunications industry. We build cutting-edge BSS/OSS solutions that help our customers manage and monetise their networks with efficiency and confidence. Engineering and product design sit at the heart of what we do. Our teams work with clients right across the stack; UX, UI design, frontend, backend, analytics, infrastructure, operations - everything needed to deliver great products.We are continuing to grow, and are seeking Solution Architects to strengthen the link between product strategy, customer requirements, and technical implementation.As a Solution Architect focused on BSS/OSS solutions, you will be the key technical leader defining the architecture for customer implementations. You will also play a key role in shaping the evolution of our core product platform. This is a strategic, customer-facing role that demands strong domain knowledge, architectural depth, and excellent communication skills. Your work will ensure our solutions are scalable, robust, and closely aligned with complex customer needs.You willSolution ArchitectureOwn the end-to-end technical architecture for customer-specific implementations, ensuring alignment with product strategy and industry best practiceTranslate high-level business requirements and Statements of Work into clear, actionable technical designsSelect appropriate technologies, frameworks, and deployment models to meet performance, scalability, and security needsContribute to the evolution of the core product architecture and recommend strategic improvementsCustomer and Presales LeadershipAct as the lead technical expert in customer engagements, workshops, and presales activities, clearly articulating the vision, architecture, and value of our solutionsDevelop high quality technical responses for RFPs and RFIsDesign and oversee proof of concepts and demonstrations to validate architectural approachesCollaborate with the sales and product teams to estimate effort and resource requirements for proposed solutionsDelivery GovernanceProvide architectural governance across the project lifecycle, ensuring agreed designs and quality standardsWork closely with the engineering teams to guide technical implementationEnsure solutions are designed for operational excellence including monitoring, logging, and disaster recoveryTechnology and Domain ExpertiseMaintain strong knowledge of core telecom BSS/OSS conceptsStay current with emerging technologies, particularly AI applications in the telecom sector, cloud-native architectures, and relevant industry standards such as TM Forum Open APIsDeeply understand Carrier Ethernet and FTTP architectures to effectively design solutions that serve these specific markets.RequirementsYou may be a fit for this role if youHave strong solution architecture experience in telecomBackground as a Solution Architect, Technical Architect or Principal Engineer in the BSS/OSS spaceSolid understanding of microservices and event-driven architectural patterns for scalable, transactional systemsExperience designing complex system integrations using APIs, messaging or ETL toolsBring meaningful BSS/OSS domain knowledgeFamiliarity with areas such as product catalogues, order management, billing or service fulfilmentUnderstanding of Carrier Ethernet or FTTP architectures is an advantage, not a requirementWork well with customers and cross-functional teamsComfortable leading workshops, pre-sales discussions and technical explorationsAble to bridge business needs and technical solutions with clarity and confidenceCollaborate effectively across the delivery lifecycleExperience working closely with engineering teams in an Agile environmentAble to guide implementation teams while staying pragmatic and outcome-focusedHave modern engineering awarenessExperience with cloud platforms and cloud-native approaches is highly desirableInterest or experience applying AI or ML within telecom solutions is a plusCommunicate clearly and confidentlyStrong written and spoken EnglishSkilled at presenting and whiteboarding technical concepts to both technical and executive audiencesBenefitsWe take pride in being a people-oriented company. Openness and opportunity matter to us. Our team members consist of experienced leaders to bright graduates and we invest in everyone through our coaching-driven culture. We believe great products come from empowered teams, and we work hard to create an environment where they can thrive.Every Sonalaker gets a training budget and paid training days every year to upskill. This covers courses, training, books or conferencesWe've a flat organisational structure with an emphasis on open, honest communication. There are no silos, no hierarchies and no barriersWe focus on innovation: we run projects to evaluate new frameworks, create tools for internal use, contribute to the open source community and research new ways to use existing products in new problem domains