As a Digital Transformation Specialist, you'll drive innovation and enhance customer experiences.
Your role involves helping customers adapt to new technologies, making their lives easier and more efficient.
You'll be part of a dynamic team committed to putting customers first.
Your impact will make a meaningful difference at Bank of Ireland while continuing to grow and learn.
Note that this is a fixed-term role for 12 months.
In this position, you will:
• Be the digital champion for our customers, assisting them with transitioning to newer technologies.
• Lead digital transformation by promoting our app, website, and other services in our Branches and community events.
• Handle digital support queries, update customer information, and assist with self-service digital devices when necessary.
• Engage in continuous learning to develop your digital expertise.
• Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services.
• To stand out, you must have a passion for digital adoption and believe that new tools can simplify customers' lives.
You should have experience advising customers on digital products and navigating them effectively.
A proactive approach to problem-solving and strong attention to detail are essential qualities for this role.
Experience with QFA / APA qualification or being on the journey to achieving same will be beneficial but is not mandatory.
About the Team
The Retail Ireland team aims to empower our customers, colleagues, and communities to thrive.
We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives.
Our work is important, and so are the people doing it.
At Bank of Ireland, we prioritize delivering unique customer experiences through service and channel enhancements.
This focus on the customer is supported by our dedication to recognizing its importance and striving to make a positive impact.
Benefits
The Bank of Ireland company culture emphasizes work-life balance with 23 days annual leave and excellent pension contributions.
Families come in different forms; we offer 6 months paid maternity leave, innovative fertility and surrogacy policy, working parent and carer supports.
Your health and wellbeing are crucial to us; we provide substantial health insurance contributions, employee assistance programs, WebDoctor, and financial wellbeing coaches.
We encourage staff to pursue educational and professional qualifications to grow and enhance their careers.
Inclusive Workplace
We welcome applications from individuals of all backgrounds, lived experiences, abilities, and perspectives.
We provide reasonable accommodations throughout our recruitment process for disabilities, neurodivergence, or medical conditions.
If you require an accommodation, please complete this form, and one of our recruitment team members will contact you via email.