Company
Johnson & Johnson believes health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Job Function
Strategy & Corporate Development – Change Management
Location
Multiple countries – Brussels, Belgium; Latina, Italy; Little Island, Cork, Ireland; Raritan, New Jersey; Gurabo, Puerto Rico; Beerse, Belgium; Leiden, Netherlands; Zug, Switzerland.
Program Overview
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP platform for growth and efficiency gains. The program will simplify the Pharmaceutical ERP landscape from seven to one, standardize processes, provide a cost‑effective, fit‑for‑purpose digital backbone, enable agility, and remediate the end‑of‑life system exposure.
Role Overview
The Change & Adoption Manager will be accountable for end‑to‑end (E2E) change and adoption activities within their scope. They will cultivate a deep understanding of the E2E organization, build strong relationships with functional teams and business partners, drive successful change implementation, manage resistance, and drive acceptance of change through proactive engagement and inclusive dialogue.
Key Responsibilities
* Lead execution of change strategy for the Transcend program, emphasizing engagement and understanding of Transcend’s value proposition across the E2E continuum.
* Facilitate workshops to build and validate global change artifacts such as personas, user journeys, pain points, change impact assessments, and experience/value identification.
* Collect and measure relevant metrics for owned functional workstreams using global frameworks and methodologies.
* Build a comprehensive change story across personas, functions, and capabilities to support business communications at various levels.
* Collaborate closely with PMO, Site Enablement, and Business Readiness teams to implement robust readiness plans for successful platform migration.
* Identify and communicate training needs associated with global change impacts and support adjacent organizations on adoption and communication elements.
* Coordinate with workstream leads (Site Enablement, Business Readiness, Process, PMO) to share critical artifacts and track progress.
* Challenge the status quo to ensure process efficiencies and realization of business value.
* Drive dialogue with process design and business contacts to ensure change impacts are captured and addressed.
* Build partnerships with business, functional, and process leaders to drive successful outcomes related to the people side of change.
* Contribute strategic inputs to the Communications and Engagement Strategy.
* Partner with Business Readiness leads to define and execute readiness assessments and checklists across impacted functions and geographies.
* Support the development and execution of both global function and site‑level readiness plans, including stakeholder engagement, capability assessments, and transition planning.
* Monitor and report on business readiness indicators and raise risks or gaps to leadership for resolution.
* Ensure alignment between change impacts and readiness activities, including training, communications, and leadership engagement.
* Facilitate readiness workshops and feedback sessions to validate preparedness and identify additional support needs.
* Act as a key point of contact for readiness‑related escalations and ensure timely resolution through cross‑functional collaboration.
Qualifications
Education
Bachelor’s or University degree strongly preferred, ideally in Supply Chain, Business, Marketing, Technology, Engineering, or Organizational Psychology.
Required Experience & Skills
* Minimum eight years of relevant work experience.
* Experience in one or more Supply Chain functions (e.g., Plan, Source, Make, Deliver).
* Hands‑on experience with change management and business adoption methodologies and techniques (e.g., personas, journey maps, impact assessments, mitigation strategies).
* Exceptional communication, negotiation, and interpersonal skills with the ability to influence and engage stakeholders at all levels.
* Strong leadership skills with a proven ability to inspire and lead high‑performing teams.
* Strong analytical and problem‑solving abilities, adept at identifying risks and devising mitigation strategies.
Preferred
* Change Management experience leading large, complex change programs.
* Experience supporting change within large‑scale SAP/ERP implementations is highly preferred.
* Exposure to non‑functional domains such as R&D, Finance, and Data.
Other
* Strong proficiency in English (written and verbal) required; additional language proficiency in German, Dutch, Spanish, or Italian is helpful.
* Role will require up to 30% travel (domestic and/or international).
* Must be able to work on‑site a minimum of three days per week, with two remote workdays allowed.
Application Information
This role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s). For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com.
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