Job Description:
The role of Assistant Manager is a crucial position within our retail organization. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the store, ensuring that sales targets are met and exceeded, and driving excellent customer experience.
Main Responsibilities:
* Manage every aspect of the store's operations, including sales, staff, customer experience, security, health and safety, stock, and resource management.
* Meet and exceed store targets and Key Performance Indicators (KPIs).
* Recruit, train, coach, and manage staff in accordance with company policies, ensuring fairness and consistency for all.
* Manage cash, wage costs, budgets, and systems administration as required.
* Drive excellent Visual Merchandising in the store to engage, inspire, and educate the consumer.
* Ensure all in-store services are suitably staffed and promoted.
* Be security conscious in the store and stock rooms, monitoring potential shoplifters and following security guidelines.
* Responsible for overall Health & Safety in store, ensuring all staff are fully trained and following company policies and procedures.
* Identify current and future customer requirements and develop additional non-direct business.
* Ensure successful implementation of projects in line with company expectations.
* Deliver excellent store standards consistently in line with business audit requirements.
* Key holder and main call-out person in the event of alarm activation.
* Provide cover for other stores as required.
Qualifications, Skills, and Experience:
* 2-3 years of retail management experience.
* Excellent interpersonal, communication, people management, and leadership skills.
* Possession of strong product knowledge and proficient IT skills, including Excel, Email, and SAP.
* A 3rd Level Business/Retail Management Qualification is beneficial but not essential.