Reservations Agent (HOT0CHNI) – Work Locations
Conrad Dublin, Earlsfort Terrace, Dublin 2
Benefits
Travel
– Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels worldwide.
Plus up to 70 nights of discounts for family and friends.
Team Member Gym
– Dedicated gym with free access 7 days a week.
Discounts
– Reduced rates for Conrad Team members across various retailers.
Development
– Learning & development plans, free access to LinkedIn Learning and Harvard Manage Mentor.
Holidays
– 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days.
Maternity & Paternity
– Paid leave for those who qualify.
On shift
– Complimentary meals on duty.
Job Role
As a Reservations Agent, you will be the first line of inquiry for room reservations within the hotel.
Your responsibilities include:
Ensure accurate administration of all bookings for bedrooms or restaurant reservations and related correspondence, including billing details.
Manage telephone, fax, and e-mail enquiries promptly and professionally.
Maintain a high level of product knowledge about the hotel and local area.
Ensure bookings are guaranteed and that no-show or late-cancellation charges are applied appropriately, following hotel policies and procedures.
Complete arrival quality checks in line with company standards.
Respond to all customers professionally, ensuring reservations are completed accurately and to the Guest's expectation.
Provide prompt and efficient service while maintaining the hotel's brand standards.
Plan and execute small events, dinners, lunches, afternoon teas, etc., that take place within the hotel.
Interact frequently with customers and guests to learn about their needs, building relationships for repeat and expanded business.
Proactively identify opportunities to upsell and secure incremental revenue for the hotel.
Ensure all BEOs / Group Sheets are handed over to the Food and Beverage Operations Team / Front Office Team weekly, with accurate information, billing details, and credit policy compliance.
Conduct show rounds, pre-conference meetings, and post-meeting follow-ups if requested.
Ideal Candidate
Passion for hospitality.
Motivation to deliver excellent customer service.
Luxury mindset, able to develop strong sales and marketing plans to aid in the company's success.
Team player – collaborative, flexible, fun, and dynamic.
Previous reservations and administration experience.
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