About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889.
Role
Reporting to the Ireland Transfer Agency Reconciliations, Settlements and Banking Services Manager, the Settlements Team Manager will lead a multi‑location team responsible for the end‑to‑end oversight of Transfer Agency Payment Activities, ensuring all investor transactions are executed accurately within strict deadlines and in full compliance with regulatory, client and internal control requirements.
The role provides operational leadership across Ireland and offshore teams with accountability for risk, controls, service delivery and continuous improvement.
Principal Responsibilities
Responsible for the day‑to‑day delivery of payment processing in adherence with Anti‑Money Laundering/Data Protection and Regulatory Reporting standards
Ensure all payments are completed accurately and within defined currency and cut‑off deadlines
Oversee daily processing, queues and exceptions
Drive adherence to client SLAs and internal KPIs
Develop and monitor goals, allocate assignments, set short‑term priorities and ensure timely completion of work
Maintain clear communication between Ireland teams and Indian counterparts, keeping India partners updated on projects and changes
Provide technical expertise for new accounts/funds and oversee new accounts on an ongoing basis to meet client needs
Assist clients and partners with complex problem resolution and consult on effective solutions
Develop and enhance procedures for new situations, ensuring staff adherence
Prepare daily, weekly and monthly management reports and analyze data
Review work for accuracy, communicate errors and guide corrective actions
Maintain technical knowledge of operations and related functions
Perform operational activities when volume or absence warrants
Ensure incident reporting is completed within required deadlines and implement preventative measures
Analyze errors and near misses to eliminate trends
Attend client meetings and contribute to presentations
Keep Accounts Servicing losses to a minimum
Own and manage operational risk events, escalations and remediation actions
Lead audit readiness and represent Settlements during audits to secure a pass rating
Skills / Experience
Thorough understanding of the funds administration business and day‑to‑day Transfer Agency operations
Significant track record in a management role within Transfer Agency/Shareholder Services
Proven people management and change management skills
Knowledge of the legal and regulatory environment for procedure and policy development
Demonstrated leadership, team‑building and motivational ability
Excellent communication, presentation and client‑servicing skills
Ability to lead and manage projects and system development as required
Provide training and coaching to team members when needed
Concern for quality, adherence to standards and promotion of best practices
Excellent understanding of effective risk management
Ability to work under pressure and meet challenging deadlines
Thorough understanding of IT platforms, software systems and interfaces associated with the function
Understanding of banking requirements
Effective verbal reasoning and numeric skills
Excellent planning and organisational skills
Core Competencies
Interpersonal (relationship building, respectful, problem solving)
Communication (listening, oral, information sharing, written)
Self‑management (adaptability, integrity, learning, trust building)
Motivation (result‑seeking closure)
Thinking (decision making, idea generation, inclusion, problem solving)
Organisational knowledge (current knowledge, understanding)
Client service and quality (relationship building, client satisfaction)
Administration (coordination, execution, planning, time management)
Leadership (direction, idea generation, knowledge sharing, team recognition)
Accountabilities
Employees must comply with the regulatory regime applicable to Northern Trust as appropriate to the role.
Employees are expected to exercise due care and diligence, ensuring the areas of responsibility are organised and controlled.
Employees must observe proper standards of market, business and personal conduct, demonstrating integrity in execution of duties.
Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
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