IT Support EngineerLocation: Bon Secours Hospital Cork, IrelandType: Full-time, PermanentReports to: IT Business Services ManagerAbout the RoleWe are seeking a customer-focused IT Support Engineer to provide reliable Level 1 & 2 support within a fast-paced private healthcare environment. This role is key to ensuring responsive, high-quality IT support for clinical and administrative users, with a strong focus on ticket ownership, communication and service improvement.Key ResponsibilitiesDeliver Level 1 & 2 IT support onsite and remotely across clinical and administrative usersOwn, manage and resolve support tickets within agreed SLAsTroubleshoot hardware, software, network and Citrix-related issuesSupport healthcare applications and escalate where requiredDeploy, configure and maintain end-user devices and IT assetsAssist with IT upgrades, rollouts, audits and minor project workMaintain asset inventory and support procurement activitiesParticipate in on-call/out-of-hours support and travel to other sites as requiredRequirementsEssential:Proven experience in a ticket-driven IT support environment (e.g. ServiceNow, Freshdesk, Zendesk)Strong understanding of ITIL principles (incident, request and problem management)Ability to work independently, prioritise workload and manage competing demandsExcellent communication and customer service skills, particularly in high-pressure environmentsDesirable:Experience supporting healthcare or clinical systems (e.g. MEDITECH)Experience working in a regulated or compliance-driven environmentSkills:Proactive, accountable and detail-orientedStrong sense of ownership and professionalismCollaborative, customer-focused and calm under pressureWilling to learn and continuously improveTo Apply: Please submit your application through our website/Workday.Informal enquiries to John O'Mahony, IT Business Services Manager, Bon Secours Hospital Cork: jBon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process.