Job Title: ICT Helpdesk Technical Support Location: South Dublin Employment Type: Full-time Temporary Contract We are seeking a motivated and customer-focused ICT Helpdesk Technical Support professional to join our team.
This role involves providing first-line technical support, assisting with hardware and software installation, configuration, troubleshooting, and ensuring smooth IT operations across the organization.
Key Responsibilities: Provide ICT Helpdesk support and problem resolution to internal users.
Act as the first point of contact for technical support requests via phone, email, or Helpdesk system.
Manage requests, resolve issues, and escalate to second-level support where required.
Perform remote troubleshooting for laptops, desktops, and network printers.
Support Windows 11, Microsoft 365, and business applications.
Assist with Microsoft Teams meetings and Teams room setup.
Prepare laptops for new users, set up workstations, and deliver induction training.
Support asset management, including stock control, inventory, and registration.
Skills & Experience: Proven experience as a Help Desk Technician or in a customer support role.
Strong working knowledge of the Microsoft 365 environment.
Solid understanding of computer systems, mobile devices, and related technology.
Ability to diagnose and resolve technical issues efficiently.
Excellent communication and interpersonal skills.
Proactive, self-motivated, and able to work independently.
Customer-focused and calm under pressure.
Qualifications: Certificate or Diploma in a Computer discipline, or a Microsoft Certification.
Minimum 1 year of experience in a similar technical support role.