We are seeking a dynamic Senior Operations Manager to oversee operations across 6 stores. The Senior Operations Manager will play a crucial role supporting the Head of Operations on upholding the brand's three pillars of staff, customers, and business.
The ideal candidate will have a passion for building relationships, driving sales, and possess strong analytical skills particularly in food and beverage management.
* Franchisee Support:
1. Foster a culture of exceptional customer service and community engagement among franchisees and their teams.
* Operations Management
1. Regularly visit stores to assess performance conduct business reviews provide feedback and ensure operational standards are met
Sales Growth Strategy:
2. Analyze sales figures identify opportunities for growth improvement build strong relationships with suppliers negotiate best prices maintain premium mainstream positioning uphold commitment to organic Fairtrade coffee drive innovation through streamlining processes reducing costs maintaining competitiveness in marketplace
,