Level 3 Support Engineer
Permanent - Excellent Salary + Benefits
Cork - On Site
The Job:
As a Senior Technical Support Engineer, you will own the resolution of sophisticated customer issues in enterprise cloud environments. Success in this role requires strong motivation, a passion for continuous learning, excellent customer focus, and robust analytical/problem-solving abilities.
Core activities include:
* Providing high-quality technical support and managing customer expectations throughout issue resolution.
* Investigating and diagnosing problems using diagnostic tools, log analysis, lab reproduction, internal knowledge resources, and collaboration with peers.
* Engaging with engineering and field teams to drive root-cause analysis and long-term resolutions.
* Documenting solutions and creating reusable knowledge articles for broader team and customer benefit.
* Operating in a supportive, trust-based culture that prioritizes professional development, coaching, and work-life balance.
Have You:
* Minimum 5 years of hands-on experience in the virtualization and cloud infrastructure domain.
* Degree in Computer Science, Engineering, or a related discipline.
* 5+ years' experience in IT system administration or IT management within a dynamic business environment
* Strong expertise across Infrastructure, Firewalls, Networking, Windows Server, Linux, Active Directory, VMware, Microsoft 365, Microsoft Sharepoint Azure, and Intune.
* Microsoft or VMware professional certifications preferred.
* ITIL certification or practical experience applying ITIL principles.
* Proven ability to troubleshoot complex, multi-component environments.
* Strong communication skills and comfort working with customers and cross-functional teams.
* Willingness to develop expertise in areas such as technical reasoning, prioritization, and customer management.