Department:
Retention
Employment Type:
Full Time
Location:
Dublin 18
Compensation:
€45,000 / year
Description
The Opportunity
We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with
our new and improved salary and commission structure
Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.
We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy.
Key Responsibilities
* Help customers to reduce their energy costs and ultimately their costs
* Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
* Handle calls from customers who are looking for a better energy offer
* Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
* Build friendly customer relationships in order to minimise customer churn
* Support with mentoring and coaching for our junior sales team
* Ad hoc phone-based activities as required
* A suite of Retention tools available to encourage customers to stay with PrepayPower
Skills, Knowledge and Expertise
* Excellent interpersonal, problem solving and relationship management skills
* Experience working within a sales role
About This Role
* Uncapped commission structure
* Salary 30,000 base and 15,000 bonus (uncapped)
* 'Pay per sale incentivisation structure
* Incentivised Mentoring Programme
* Realistic progression structure
* Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Discounted Health Insurance Group Scheme with Laya Healthcare.
* TELUS Health Employee Assistance Programme (EAP)
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
This is not the first time we've disrupted the market through innovation. Our team also created
PrepayPower
, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.
And as early adopters of smart meter technology, we built app-based services now used by
175,000
homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot.
Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.