As a key member of the team, this role involves supporting day-to-day activities and driving performance.
Duties & Responsibilities: Service Delivery
* Ensure top-quality service aligned with agreed Service Level Agreements (SLAs).
* Report on daily, weekly, and monthly activities and statistics for the team.
* Motivate team members through recognition and reward programs.
* Liaise with clients on daily issues and calls.
* Allocate workload among team members.
* Prepare and present regular reports to the Team Manager.
* Provide coaching, training, and guidance to team members.
* Organize and facilitate team meetings and briefings.
* Collaborate with HR functions for recruitment, performance management, and attendance administration.
Key Skills and Qualifications:
* Strong Microsoft Office skills.
* Attention to detail and excellent communication skills.
* Effective people management and leadership skills.
What You'll Gain:
* Opportunity to work in a dynamic team environment.
* Chance to develop your professional skills and expertise.
* Supportive and collaborative working culture.