Overview
Join to apply for the Care Coordinator role at Alpine Healthcare.
Alpine Healthcare - Care Co-Ordinator - Full Time / Part Time and Weekend Cover available
Location: On-site
Availability: Flexible across 7 days
Salary: €27,000-€30,000 per annum DOE pro rata at 40 hours
Seniority level: Entry level
Employment type: Full-time
Job function: Other; Industries: Hospitals
Responsibilities
* Responsible for the day-to-day running of the Service User/Staff Schedules and other tasks as assigned.
* Manage Schedules for all the Service Users.
* Work unsupervised to meet deadlines, work under pressure and coordinate with Support workers, Service Users, Care Coordinator Team Lead, Home care Service Manager, Team Leader.
* Maintain high standards in a fast-paced home care service environment.
* General responsibilities include answering calls in a friendly, professional manner and coordinating rosters for homecare support workers using software.
* Organise and be involved in staff induction with service users; follow up inquiries and manage service user inquiry logs.
* Processing new referrals (HSE/private) and related administrative tasks; record and manage complaints empathetically and escalate to senior management as required.
* Support consultants and maintain operations to agreed standards; participate in marketing and selling services at agreed prices; manage emergencies effectively.
* Participate in policy development, quality assurance programs, and evaluation of home care against organisational goals.
Qualifications
* Knowledge of Microsoft Office (Outlook, Excel, Word).
* Previous experience in a client care role or similar background.
* Preferable experience as Scheduler/Service Coordinator in Home Care or healthcare.
* An open approach to problem solving and willingness to think outside the box.
* Willing to take part in various projects.
* Must be able to work co-operatively within a small, diverse, team-oriented environment.
Benefits
* Parking
* Support for Further Education
* Company events
* Fortnightly Pay
* Long Service Awards
* Continuous Support for Staff
* Free Garda Vetting
* Employee Referral Scheme
* Free comprehensive induction and training programme
* Career Development Opportunities
* Leadership Development Programme
Skills/Attributes
* Excellent communication skills
* Planning, organisational and multi-tasking skills
* Negotiating skills and empathy towards service users and staff
* Ability to cope with pressure, be efficient and energetic
* Ability to cope with change and busy environments
* Understanding and commitment to empowering service users
* Able to self-manage and ask for help when needed
* Commitment to a high professional standard
* Experience in a similar role; ability to influence others and develop professional relationships
* Enjoy working in a small diverse business and team-oriented environment
* Ability to prioritise tasks and time management
* Ability to work independently and meet deadlines
* Any other duties assigned
Working hours
Nominally up to 20/40 hours per week. The Homecare Service co-ordinator will be flexible to ensure proper running of the Home Care Service. Availability for on-call or out-of-hours duties on a rota.
Confidentiality & Data Protection
The Care Co-ordinator must maintain the confidentiality of information about Service Users, staff, and any other personal information and always meet the requirements of the Data Protection Act (1998). The Co-ordinator must comply with Alpine Healthcare Information and Data Protection policies.
General Responsibilities
* Answering calls in a friendly, professional, and knowledgeable manner
* Coordinating roster for Homecare support workers daily using software
* Maintaining professional relationships with Service Users and staff
* Organise & be involved in staff induction with service users
* Daily follow-up of inquiries and managing service user inquiry logs
* Processing new referrals and carrying out administrative tasks
* Record and manage complaints empathetically and escalate as needed
* Share complaints with Senior Management and Service Manager in a timely manner
* Support consultants and maintain operations to policy; participate in marketing of services
* Manage emergencies effectively
Location
On-site
Availability
Flexible across 7 days
Salary
€27,000-€30,000 per annum DOE pro rata at 40 hours
Note: This description reflects the responsibilities and requirements as provided. It does not introduce new information beyond the original content.
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