Service Manager - Frank Keane BMW/MINI, Blackrock, DublinDrive customer excellence. Lead a premium team. Deliver results.Frank Keane BMW/MINI, one of Ireland's most respected automotive groups, is seeking an experienced Service Manager to take the lead at its Blackrock dealership. Following a major upgrade, this is a rare opportunity to head up a high-volume, premium service centre with a loyal and demanding customer base.The RoleLead a team of service professionals, including advisors, technicians and a workshop manager.Shape and elevate a service operation with significant throughput and customer demand.Drive improvements in customer satisfaction (NPS), aiming to raise standards annually.Work hand-in-hand with the Parts Manager to ensure seamless operational delivery. Ensure seamless communication between the back and front offices.Benefit from robust support and development through BMW's UK Academy, Munich HQ, and the group's flagship Naas Road operations.What you'll doDeliver a five-star customer journey from booking through completion.Lead, mentor and develop a high-performance service team.Ensure workshop efficiency, throughput, and profitability through disciplined process management.Oversee compliance, warranty, and manufacturer standards.Partner with Sales and Parts to maximise operational efficiency and revenue.Monitor KPIs, analyse performance, and implement continuous improvements.What you'll bring10+ years' leadership in high-volume automotive service, ideally within premium brands with complex drive chains.Proven track record in improving NPS and delivering customer excellence.Strong people leadership: recruiting, motivating, and developing teams.Process-driven mindset with experience in ERP/management systems (e.g. Keyloop, Drive, Retail Advanced Hub).Analytical thinker with resilience, ambition, and a customer-first approach.Rewards & BenefitsCompetitive salary and benefits package include bonus, Company Car (BMW).This is a career-defining opportunity to lead within a prestigious automotive group that is often a pilot for BMW's newest technologies and innovations.To discover more contact Ashling Edwards in HRM Search Partners in strict confidence on