Network Security Engineer
About the Role
We are seeking a skilled Network Security Engineer to fill this key position. The successful candidate will be responsible for designing, implementing and supporting network and security services both within our organization and across client environments.
Key Responsibilities:
* Deliver advanced technical support to external clients, ensuring timely and effective resolution of network and security issues.
* Provide expert-level assistance to field engineers during on-site engagements.
* Serve as the primary escalation point for all support-related incidents.
* Collaborate with technology vendors to expedite issue resolution and maintain service continuity.
* Utilize internal systems for accurate tracking, logging and management of support tickets.
* Employ network management and diagnostic tools to identify and resolve network performance issues.
* Participate in on-site activities as required, including system assessments and deployments.
* Assist in the installation, configuration and maintenance of both Ergo's NOC infrastructure and customer-managed network services.
* Lead the delivery of customer-facing network and security projects, ensuring alignment with technical and business requirements.
* Contribute to pre-sales efforts by providing technical input, solution design and customer engagement support.
* Develop and maintain comprehensive customer documentation, including runbooks and operational guides.
* Create and maintain technology roadmaps to guide clients' strategic infrastructure planning.
* Draft functional requirements and technical specification documents for internal and client-facing initiatives.
Requirements:
* Expertise in the installation, maintenance and support of firewalls specifically Checkpoint and Fortinet.
* Checkpoint CCSM or CCSM Elite certification (or in the process of obtaining).
* Proficient in secure connectivity technologies including VPN, IPSEC and SSL VPN.
* Comprehensive knowledge of network and security best practices.