Overview
At Sky Handling Partner, our people ‘are' our business! We are thrilled to offer the opportunity to join us as a Passenger Services Agent in the fast-paced environment of Dublin Airport, working with one of Ireland's leading Ground Services Providers. In this role, you'll navigate the buzz of air travel, ensuring passengers have an enjoyable experience before their flights while delivering exceptional service to our airline clients. You will become a vital part of our team, delivering top-notch service in a setting where every day brings new adventures.
The Role
As a Passenger Service Agent for Sky Handling Partner, you will collaborate closely with colleagues across many departments, as well as staff at Dublin Airport and our Airline Representatives. Teamwork is essential to ensure a smooth service delivery, coordinating schedules, managing passenger flow, and responding efficiently to operational challenges. By communicating effectively with your colleagues and supporting one another, you will help create a seamless and enjoyable travel experience for our passengers while delivering exceptional services for our airline clients.
Key Responsibilities
* To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures
* To verify the validity of passenger's documentation, with respect to immigration and security considerations
* Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives
* Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier's disruption procedures
* Attending to the needs of passengers who may require special assistance
* To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations
* To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery
* To meet inbound passengers and escort them to immigration through the correct channels
* To maintain the highest level of grooming standards as per company regulation
* Report any system errors or procedural issues that you experience to your Supervisor
* Focus particular attention on avoiding duplicate check-in errors
* Other duties will be assigned from time to time including assisting in other departments
Person Specification
* Customer Service experience
* Ability to work well under pressure
* Good organisational and interpersonal skills
* Ability to work rostered shifts and to be flexible in the event of disruptions
* The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager in a professional manner
* A good record for attendance, punctuality and time keeping
Essential Criteria
* Minimum Age Requirement 18 Years: Applicants must be at least 18 years old.
* Pass a 5-Year Security Background Check and Garda Vetting Process
* Eligible to Live and Work in the E.U.
* Proficient Written and Verbal English Language Skills
* Ability to Work Rostered Shifts and Flexibility (shift work will primarily start at 3am)
* Ability to Work Well Under Pressure
* Excellent Punctuality and Attendance
* Adherence to SHP Grooming & Uniform Standards
Desirable Criteria
* Manual Handling Certificate
* Previous experience in an operation environment
* Customer Service experience
Contract and Hours
Join a dedicated and collaborative team at Sky Handling Partner. The role is a full-time, permanent contract with a probation period of six months. The offered rate is €15.00 (Inclusive) per hour, with overtime paid at time and a half. Standard hours are 20 hours per week, with flexibility to work additional hours as needed due to operational requirements. Shift lengths can vary between 4 and 10 hours and may include early starts and late finishes.
Benefits
* Career Development opportunities
* Pension Scheme
* Employee Assistance Programme for 24/7 confidential support
* Sick Pay
* Bike4Work Scheme
* Long Service Rewards
* Discounted Insurance Policies through Marsh Insurance Brokers Ireland
* Car Parking on site with a reduced employee rate
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