Customer Service Advisor
This role requires a proactive, detail-oriented individual who can handle multiple tasks and support team members with a positive attitude.
Responsibilities
* Respond to all customer enquiries in depot and via phone, email, and CRM.
* Manage account queries effectively.
* Handle account creation, change of ownership, termination, and associated processes.
* Reconcile deliveries, both inwards and outwards.
* Maintain and update the cylinder gas database with accurate information.
* Perform data analysis and reporting for stock control.
* Ensure adherence to procedures and compliance requirements.
* Process cash sales as required.
* Support other team members with an enthusiastic, approachable attitude.
* Perform filing and administration tasks.
* Undertake any other duties requested in line with Team Leader and Company objectives.
Qualifications & Skills
* Excellent communication skills, both written and verbal.
* Strong attention to detail and accuracy.
* Proficiency in using CRM software and other relevant IT systems.
* Ability to manage multiple tasks and prioritize effectively.
* Strong organizational and time-management skills.
* Ability to work both independently and as part of a team.
Benefits
* Annual Leave entitlement starts at 22 days and increases with service level.
* Eligibility for competitive bonus based on performance.
* Canteen facilities, Pension Scheme, Maternity Benefit, Income Protection and Life Assurance are among the valuable services available to our employees.