We are seeking an experienced Engineering Manager – Cloud & IT to lead and scale our Cloud Operations and Centre of Excellence (CCoE). Reporting to Head of Engineering, you'll lead a team of 3-5 engineers while building the foundations for enterprise-grade cloud operations across our multi-cloud infrastructure, where customer systems are hosted on AWS and shared application services are hosted on Azure, connected via API integration.
About SoftCo:
SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS company and we are looking for motivated, dynamic and collaborative people to be part of our exciting journey. Our AI-powered Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, reducing fraud and ensuring compliance.
With 35 years’ experience, SoftCo adopts a customer-centric approach and ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology makes a real difference to our customers and their organizations. We operate from offices in the US, Finland, UK, Kosovo and Ireland. We have over a million users worldwide including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government.
Your responsibilities:
Cloud Centre of Excellence (CCoE) Leadership
Lead and scale the CCoE, ensuring alignment with cloud architecture best practices and company strategic goals.
Build and oversee core functions: CloudOps – Scalable and reliable cloud operations.
Observability – Proactive monitoring, logging, and alerting.
SecOps – Security best practices, compliance, and risk mitigation.
FinOps – Cost governance and cloud spend optimization.
ProdOps – 3rd level support, SaaS platform upgrades, and customer environment management.
Drive automation, efficiency, and continuous improvement through infrastructure-as-code and self-service cloud management.
Foster collaboration with engineering, security, and finance teams to integrate cloud best practices into operations.
Create a high-performing and collaborative culture, mentoring and developing the team.
Leverage AI models to optimise cloud cost, performance, and security in partnership with CloudOps, FinOps, and SecOps teams.
Operational Excellence
Ensure the stability, scalability, and security of all infrastructure and cloud environments.
Enforce and enrich cloud governance policies, ensuring compliance with GDPR, SOC1, SOC2, ISO 27001, and other standards.
Implement observability and site reliability engineering (SRE) practices for real-time system performance monitoring and proactive issue resolution.
Budget management for Cloud and IT.
Hands-On Contribution
Provide technical leadership and troubleshoot complex issues when needed.
Develop automated monitoring and alerting systems to enhance operational resilience.
Contribute to architecture reviews and capacity planning to support future growth.
Collaboration & Stakeholder Management
Align cloud operations with business needs, partnering with product, engineering, and customer success teams.
Champion cost optimization initiatives across engineering teams, partnering with finance on cloud budget management.
Manage relationships with third-party vendors and service providers.
Regularly report on KPIs for operational performance, security posture, and cloud costs.
Your Profile:
Education & Experience
Bachelor’s degree in computer science, software engineering, information technology, or equivalent practical experience. Advanced degree is a plus but not required.
8+ years in IT and cloud operations, with at least 3 years in engineering leadership roles.
Experience leading and scaling a Cloud Centre of Excellence or similar cloud operations function.
Proven track record managing teams of 5+ engineers, balancing hands‑on technical work with strategic oversight.
Technical Expertise
Deep expertise in AWS (EC2, S3, RDS, Lambda, CloudFormation/CDK) and/or Azure (VMs, App Services, Azure SQL, ARM/Bicep), with demonstrated ability to optimize costs and operations across both platforms.
Strong hands‑on experience with infrastructure‑as‑code tools (Terraform, CloudFormation, ARM, etc.).
Expertise across FinOps, SecOps, DevOps, and Infrastructure operations.
Strong understanding of CI/CD pipelines, automation, and modern software delivery practices.
Experience with monitoring and observability platforms, implementing site reliability engineering (SRE) principles to ensure system uptime and transparency.
Working knowledge of security frameworks and compliance standards (SOC1, SOC2, GDPR, ISO 27001).
Leadership & Communication
Proven ability to build, mentor, and scale high-performing technical teams.
Strong communication skills with the ability to translate complex technical concepts for non-technical stakeholders.
Track record of solving complex technical challenges and driving innovation in cloud operations.
Ability to thrive in a fast-paced, scale-up environment with evolving business needs.
Nice to Have
AWS and/or Azure certifications (Solutions Architect, DevOps Engineer, Security Specialty).
Experience with containerization and orchestration technologies (Docker, Kubernetes, ECS, AKS).
Background in SaaS or B2B enterprise software companies.
Familiarity with observability platforms (DataDog, Grafana, Prometheus, Splunk, ELK).
ITIL or similar IT service management framework experience.
Experience managing multi‑tenant customer environments at scale.
Experience with AI‑Ops platforms (such as DataDog AI features, Azure Advisor AI‑enhanced recommendations, AWS DevOps Guru, or similar).
What we can offer you:
This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. We encourage our team to be ambitious and in SoftCo there is a culture of progression. We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.
A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme.
Join SoftCo and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.
SoftCo values diversity and inclusion, believing different perspectives drive innovation. We are an equal opportunities employer and welcome applications from all backgrounds. Learn more about us at softco.com/about‑us.
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