Customer Support Representative – Global Payments Inc.
Receives and responds to technical customer service requests, inquiries and problems via telephone, email, chat or SMS. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, front‑end programs and related software to support client requests.
Responsibilities
* Resolve client and/or merchant technical support issues relating to point‑of‑service (POS) products, including but not limited to dial‑up card‑swipe terminals, and provide standardized responses by utilizing established documentation and processes.
* Enter required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
* Build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through ongoing training and referring to online manuals as required.
Minimum Qualifications
* High School Diploma or Equivalent
* Typically no relevant experience required
Preferred Qualifications
* Typically minimum 2 years relevant experience
* Previous customer service experience
Desired Skills and Capabilities
* Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
* Works on assignments that are routine to semi‑routine in nature, requiring limited decision making outside of stated processes.
* Receives detailed instructions and follows established procedures on all work, requires instructions on all assignments, works under close supervision.
* Basic computer skills.
* Ability to develop basic payments industry knowledge.
* Basic ability to research issues and resolve customer inquiries.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Location
Dublin, County Dublin, Ireland
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