Job Title: IT Support Specialist
This role is focused on delivering high-quality customer support and ensuring the optimal performance of our global platform.
Key Responsibilities:
* Troubleshoot technical cases for customers, resolving unexpected behaviors and answering complex questions.
* Provide timely support through multiple channels, including web, email, chat, case updates, and direct phone calls.
We are seeking a skilled professional to join our team as an Sr. Technical Analyst - Cloud/WEB App, focusing on supporting clients in managing various technologies such as AWS cloud computing services or other relevant platforms (solutions). We're looking forward to meeting experienced professionals who are able to work well with diverse systems configurations available across geographical areas of operation within company organizations worldwide!