About the Role
Reporting to the Restaurant General Manager, the Restaurant Supervisor plays a key leadership role in supporting daily restaurant operations and ensuring an exceptional customer experience. You will lead by example, coaching and motivating Team Members to deliver high-quality food, fast and friendly service, and a clean, safe environment that keeps our customers coming back.
You are the link between management and the team, ensuring operational standards are consistently met, shift targets are achieved, and every guest leaves satisfied.
Key Responsibilities:
Operational Excellence
* Oversee daily restaurant operations during assigned shifts, ensuring smooth service and consistent food quality.
* Manage shift handovers, cash handling, and inventory control in line with company policies.
* Monitor speed of service, order accuracy, and cleanliness to maintain brand standards.
* Troubleshoot and resolve operational issues promptly to ensure seamless performance.
Team Leadership & Development
* Lead, motivate, and support Team Members through clear communication and hands-on coaching.
* Support onboarding, training, and ongoing development of new and existing staff.
* Foster a positive, energetic, and inclusive team environment that promotes teamwork and accountability.
* Provide feedback, recognise achievements, and escalate performance concerns when needed.
Customer Experience
* Champion a "customer-first" culture by modelling genuine hospitality and problem-solving with care.
* Handle customer feedback or complaints professionally and efficiently.
* Ensure service excellence across all customer touchpoints — front counter, drive-thru, and dining area.
Food Safety & Compliance
* Maintain strict adherence to food safety, hygiene, and health and safety standards.
* Ensure compliance with company procedures and local regulations at all times.
* Conduct regular cleanliness and quality checks throughout the restaurant.
What We're Looking For
* Experience: 1–2 years in a supervisory or leadership role within a QSR, casual dining, or hospitality environment.
* Skills: Strong communication, organisation, and leadership skills with the ability to multitask in a fast-paced environment.
* Attitude: Dynamic, proactive, and customer-focused, you lead by example and thrive in a team setting.
* Knowledge: Understanding of restaurant operations, food safety standards, and cash handling procedures.
* Availability: Mustbe available to travel to the United Kingdom upon starting for company-provided training.
Job Type: Full-time
Application question(s):
* Are you able to attend the UK for company training upon starting ?
Experience:
* Quick service restaurant: 2 years (required)
Work Location: In person