Role Summary: The Person appointed to this post will be responsible for providing comprehensive administration support to the Quality and Risk Department. This role requires adaptability and flexibility and the ability to work as part of a successful multi-disciplinary team. This role is ideal for a highly organised individual with strong attention to detail and an interest in quality, patient/client safety, and risk management General Accountability: The Quality and Risk Department of St Michaels Hospital works in conjunction with all hospital staff to ensure the delivery of safe, effective and person-centered care while minimising hazards to patients, staff and visitors. The department acts as a central hub for maintaining compliance with regulatory standards, managing incidents and driving continuous improvement in clinical and operational processes. Typical activities carried out within the department include; Complaints Handling Incident Investigation, including communication with legal representatives in the management of legal cases Central point of contact for the Coroners Office Ensuring compliance with Fire Regulations Preparation for Audits and Inspections Collection and oversight of data related to Quality Audits Ensuring Quality Improvement Processes are implemented Outline of Duties and Responsibilities: Responsible for ensuring the efficient and effective administration of all areas assigned Liaise with internal departments and external stakeholders as appropriate Prepare reports and meeting papers as required Assist with the scheduling and coordination of Quality & Risk meetings, including minute-taking and action tracking Support policy development, review, version control, and document management Assisting with administration activities in relation to the booking and organising of education sessions Identify opportunities for improvement and initiate steps to accomplish same. Handle telephone enquiries; liaise with staff, patients, relatives, and members of the public. Maintain a high standard of customer care dealing with enquiries in a sensitive and sympathetic manner. Ensure confidentiality and safe custody of Healthcare Records and Medical Information at all times in line with Data Protection requirements. The post holder will work within a Risk Management Framework to achieve the HIQA Safer, Better Healthcare Standards and other quality standards as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Skills: Relevant ICT Skills Microsoft Office Knowledge of Patient Safety and Risk beneficial Excellent customer care communication skills Good team-working and organisational skills Adaptability and a flexible working approach Benefits: Meal Allowance / Canteen Parking Pension Fund
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