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Join to apply for the Credit Control Officer role at Life Credit Union
Life Credit Union is a socially responsible financial institution dedicated to delivering exceptional value and service to our members, which we have been providing for over 55 years. Established in 1968, Life Credit Union is among the largest Credit Unions in Ireland with assets of 180 million euro and a membership base of over 38,000. We currently operate 4 branches in Main Street Naas; Monread, Naas; Maynooth and Newbridge.
Offering a range of ethical financial services, membership is open to anyone living or working in Naas, Maynooth, Newbridge and surrounding areas. Our main services are savings accounts and flexible loans for members.
As a Credit Union, we are different. The more members do business with us, the more we can give back to the community. We are a not-for-profit organisation, so the money we make goes directly back to our members. That's what sets us apart from our competitors. That's what makes us unique.
Every member of our team is dedicated to providing a professional, welcoming and efficient service to our members. We take great pride in our work, and in making sure that our members' needs are met in the best way possible.
Life Credit Union is now recruiting for a Full-Time Credit Control Officer (Maternity Leave Cover - approximately 15 months). Reporting directly to the Credit Control Team Leader, the successful candidate will be primarily based in the Maynooth branch but may be required to work in other locations (Naas, Monread, or Newbridge). There is an opportunity to work remotely for part of the week.
The working days will be Monday to Friday. The weekly hours will be 37.5.
Responsibilities
* Manage the day-today credit control activities and daily work list on member accounts.
* Meeting members and conducting and assessing financial reviews with a view to developing tailored repayment plans.
* Build good relationships and ensure members continue to feel valued.
* Monitor, maintain and record repayment agreements entered.
* Identify changes in payment patterns and act accordingly to reduce the risk of bad debts.
* Be aware of and compliant with Credit Union internal policies, processes and legislative requirements.
* Resolve member queries in a timely manner.
* Other office duties as required.
Requirements
* APA qualification required (QFA preferred).
* Excellent written communication and interpersonal skills.
* Three years' relevant experience would be an advantage.
* Analytical skills with strong attention to detail.
* Experience in negotiating payment plans.
* Ability to work as part of a team.
* Good IT skills, particularly MS excel, word.
* Strong organisational and time management skills.
* Flexible and responsive to changing business requirements.
* The ability to identify and deliver process improvements.
We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to work collaboratively to enhance the service we provide to all of the member credit unions we serve.
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Seniority level
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Mid-Senior level
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