Job Description
DePuy Synthes is recruiting for a Technology Manager, CRM (EMEA) located in Ringaskiddy, Ireland or Leeds, United Kingdom.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. We recommend focusing on the specific country(s) that align with your preferred location(s).
Loughbeg, Ringaskiddy – Requisition Number: 078449
St. Anthony's Road, Leeds, UK – Requisition Number: 081254
This role owns the end‑to‑end management, deployment and support enabling sales effectiveness, customer engagement, and data‑driven decision‑making for our selling organization. The manager partners with Sales, Marketing, Customer Experience and IT teams to deliver scalable, compliant, and high‑impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.
Key Responsibilities
Act as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs, aligning with global IT and business strategies.
Partner with Sales, Marketing, Customer Service and Analytics teams to improve customer engagement, pipeline management and field productivity.
Lead the application of AI, advanced analytics and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimisation and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing and customer operations.
Lead cross‑functional delivery teams to ensure timely, high‑quality releases using agile and product‑centric practices.
Ensure CRM solutions align to global standards and comply with data privacy, security and regulatory requirements, including customer data governance standards.
Monitor platform performance, adoption and business outcomes, driving continuous improvement based on insights and feedback.
Manage vendor and system integrator relationships supporting CRM platforms and integrations.
Integrate Johnson & Johnson’s Credo and Leadership Imperatives into product decisions and team leadership.
Qualifications
Education
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or a related field (required).
Master’s degree (MBA or equivalent) (preferred).
Required Experience and Skills
6–8 years of experience in IT product management, technology product ownership or commercial technology delivery.
Hands‑on experience with enterprise CRM platforms (e.g., Salesforce or equivalent).
Strong understanding of commercial business processes, including sales operations and customer lifecycle management.
Demonstrated ability to translate business needs into product roadmaps and delivery plans.
Experience leading cross‑functional teams using agile or hybrid delivery methodologies.
Strong stakeholder management and leadership skills in a matrixed environment.
Preferred
Experience supporting medical device, life sciences or other regulated commercial environments.
Knowledge of data privacy, compliance and customer data governance.
Experience managing external vendors and system integrators.
Exposure to advanced CRM capabilities such as analytics, AI‑enabled insights or omnichannel engagement.
Other
Language – English (required); additional European languages are an advantage.
Travel – Up to 15%, primarily domestic.
Certifications – Agile, Scrum Product Owner or CRM platform certifications (preferred).
Benefits
Anticipated Base Pay Range: €70,100.00 – €121,210.00
In addition to base pay, we offer the following benefits:
Annual bonus with set target (% of pay) based on employee and company performance.
Sales commissions.
Vacation days.
Parental leave for a minimum of 12 weeks.
Bereavement leave.
Caregiver leave.
Volunteer leave.
Well‑being reimbursement.
Programs for financial, physical and mental health.
Service anniversary and recognition awards.
Multiple insurance plan options for eligible employees and dependents.
Equal Opportunity Employer
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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