JOB DESCRIPTION
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
About Citco
JOB DESCRIPTION
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About The Team & Business Line
The Citco Experience Design group launched in 2024 to deliver strategic capabilities to a range of enterprise initiatives. The mission of this group is to deliver value through Design practice to arenas such as CX, Digital Transformation, process and organizational design, and product design.
CXD will champion and resource Design practice to deliver sustainable competitive advantage to Citco
The Design group is expanding globally with an ever-increasing scope of activities and projects. The Senior UX Researcher role is the first specialist role in the group, an opportunity to complement and expand practices and skills. This is a unique opportunity to be part of a new function which delivers impact through Design Thinking: UX research, co-creation, service blueprints, UX strategy and detailed design.
The Senior UX Researcher role includes research design, qualitative and quantitative research, synthesis and UX strategy development, concept and usability testing. The insights developed will support UX/UI Designers in creating impactful products and interactions grounded in human-centered design.
The position is based in Ireland and may require some international travel to other Citco locations. This position reports to Head of Design in Dublin, and the successful candidate will interact with business stakeholders, and other technical groups.
Responsibilities
Your Role
* design and deliver research activities to explore opportunities, in a complex B2B environment
* develop service blueprints and user journey maps to surface and define transformation opportunities
* develop the centralized Research Hub as an enterprise asset, across divisions and disciplines
* collaborate with stakeholders to absorb and shape Citco’s enterprise UX strategy, including Product Management, CX, engineering and Marketing
* advocate for usability, design and innovation within the organization
* mentor and guide Designers and other participants in research practice
Qualifications
About You
* you are passionate about the potential for impact of Design practice, dynamic, and results-oriented
* experienced in user research and design research methodology, with a thorough understanding of qualitative and quantitative research concepts, including usability testing
* practiced in the synthesis of research, and the impactful presentation of findings
* portfolio of previous work must be presented including research methodology development
* Bachelor's degree in Design, HCI, Cognitive Psychology, or equivalent related education
* Experience
* 5+ years of experience in a UX Research role
* experience with usability testing frameworks, tools, and metrics frameworks
* experience in usage of design systems to drive coherent design practices
* beneficial: co-creation facilitation, financial systems experience
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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